Operating Models & Work Systems

Organizations often create new structures without considering their operating model. In our experience, new structures with old operating models do not produce the desired results.

Sibson can help design new organizations and make them more effective with a "100 day plan" that will guide your organization in designing and implementing a new operating model. This process includes:

  • Conducting a rapid stakeholder analysis to determine what kind of operating model will work best
  • Guiding leaders in setting the minimal critical direction on each element of the operating model
  • Working with design teams to complete the design of the model

Defining the Operating Model

The operating model shows how the strategy and structure of your organization are executed. The operating model must be purposefully reshaped in order for a new organization to be effective.

The components of the operating model include:

  • Programs that are common and unique to units
  • Client contact
  • Service level standards
  • Organization units and boundaries
  • Matrix groups and alignments (functional, geographic)
  • Levels and spans
  • Unit boundaries and shared tasks
  • Cross-boundary information and availability
  • Task responsibility
  • Special boundary-spanning roles
  • Decision importance and how they will be made
  • Decision-making process (e.g., inform, consult, approve, etc.)
  • Decision evaluation roles
  • People and topics to be included in regular meetings
  • Meeting roles
  • General norms to be followed to make meetings effective
  • Shared measures for common goals
  • Setting individual and team goals (levels)
  • Benchmarks

Sibson uses your organization's business strategy as the foundation for designing work systems and processes. These work systems include a description of the responsibilities, decision rights, key interfaces and critical skills and capabilities for each role in the organization.

Sample Work System

Example of Organization's Work System Design

Sample Role Definition

Example of Role and Responsibilities Definition