Segal Company

HR Business Process Redesign

HR Business Process Redesign ("HrBPR") examines the efficiency and effectiveness of a company's human resource processes. It ensures that you deliver the highest quality services, in the most productive way, at the most competitive costs. HrBPR helps companies to become more innovative, but its real advantages are reduced cycle times and increased quality and customer satisfaction.

Top reasons why organizations ask for expert assistance:

  • "They cannot see the forest for the trees." They have practiced these processes for many years and are not familiar with practices or approaches used outside of their organizations.
  • Process changes can invoke job responsibility or organizational change recommendations. These recommendations are sometimes best left for an outside firm that has no political motivation or gain in the new design.
  • They do not have the tools, analysis or experience in process redesign to be able to effectively complete the process.
  • They have limited resources or availability to focus on additional initiatives.

Our Approach

Sibson Consulting assesses the existing business and its processes, identifies value-adding and non-value-adding activities, evaluates improvements that streamline or eliminate activities, recommends organizational changes (when needed), and designs and implements technology-enabled processes that are flexible and fully supportive of your business operations. We provide our services within a methodological redesign framework that we tailor to our client's needs. This framework includes the following steps:

  • Developing the business vision and process objectives: BPR is driven by a business vision, a determined need or specific organizational objectives. If these are not clearly developed or articulated, we will help in the formulation of your business process objectives.
  • Identifying the processes to be evaluated: Sometimes this can be very straightforward. If you are experiencing difficulties in a particular area, then it may make the most sense to start in that particular area. Other methods include a high-impact approach where an organization focuses on the most important processes or on those that conflict the most with the business vision.
  • Understanding and measuring the existing processes: No organization wants to repeat their failures; however, a considerable amount of knowledge is gained from studying the existing process. This provides a baseline for future improvements and ensures that any required elements are accounted for in the new design, as well as creates the ability to measure your progress. We use multiple tools and approaches to create this baseline, including: swimlane analysis, value analysis, process mapping, cause-and-effect analysis and others.
  • Identify levers that are enablers or disablers to the process: Frequently these can be categorized into technology, people, workflow and outside variables. Awareness of these factors can and should influence process redesign.
  • Designing and building a prototype of the new process: This will be an iterative attempt at building the optimum design that will meet all of your business requirements. By the nature of the ever-changing business environment, this new design will be the launching pad for future and subsequent changes.